How to report a problem or bug
Tell support about issues with the app so they can help you.
Updated September 2, 2026
Contents
If you experience a bug, error, or problem with the app, contact the Rap Fame support team. To help them fix your issue quickly, include specific details.
What information to include
When you email support@raptech.co, provide:
- Your username on Rap Fame
- Your device and OS — iPhone or Android, iOS or Android version
- App version — Check in your device settings or the app store
- Steps to reproduce — Write out exactly what you did when the problem occurred
- Error message — If you saw an error, copy the exact text
- Screenshots — Take pictures of the error or the broken feature
- When it happened — Date and time, and how often it occurs
Examples of details to include
Poor example: "The app is broken. Help!"
Good example: "App version 5.2.1 on iPhone 12, iOS 17.2. When I try to save a draft after recording for 1 minute, I get the error 'Save Failed' and the draft does not appear in my library. Attached are screenshots. This has happened three times today starting at 3 PM."
The more specific you are, the faster the support team can investigate and help you.