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​My name is [Your Full Name], and I am a loyal MTN customer from Ghana. ​I am currently traveling in Mauritania and I am experiencing some issues with my mobile service. I am writing to you because I have been unable to get through to your customer care line. ​My main problems are: ​I am not receiving any SMS messages. This means I cannot get verification codes for my social media accounts like WhatsApp and Google. ​I am unable to check my current balance using the usual codes. ​Could you please help me troubleshoot my account to see if my international roaming is correctly set up? I would also appreciate it if you could let me know the correct way to check my balance while I am abroad. ​My MTN phone number is: [Your Phone Number] ​Thank you for your assistance.